FAQs

Orders (except Pre-orders) typically ship within 2 business days after confirmation. Once your order has been shipped, you will receive an email confirmation containing delivery details, including tracking information.

Unfortunately, at this moment, we can only ship within the US. However, we are actively reaching out to various importers and dealers worldwide to expand our reach. Additionally, we are in the process of developing special versions tailored specifically for different international markets. Please stay tuned for updates on international availability.

• Online Store: You can buy our products directly from our own online store.
• Authorized Dealers: Our products are also available through many popular airgun stores in the US, provided they are our official authorized dealers.
• International Availability: For international customers, we are actively connecting with importers and dealers worldwide. Soon, you will be able to purchase our products locally. We recommend subscribing to our newsletter to stay updated on the availability of our products internationally. We will announce our international dealers through social media and our newsletter.

• MA2/MA3: The serial number is engraved on the breech.
• MA2 GENESIS: The serial number is printed under the item number on side of the package. If you no longer have the package, you can find the serial number laser-engraved at the bottom of the breech. To access it, you'll need to disassemble the upper assembly from the chassis.

This usually happens because the rifle is not fully cocked before filling and the regulator/gas pressure is very low, allowing the hammer to push the valve open and release gas into the barrel. Follow these steps to prevent and safely correct the issue:

1. Confirm there is no pellet in the chamber.
2. Make sure the rifle is fully cocked before attaching the fill probe.
3. Point the muzzle in a safe direction and keep the safety ON at all times while filling.
4. Complete the fill.
5. Uncock the rifle before use by turn safety OFF, pull back the charging handle and hold it. Then pull the trigger while still holding the charging handle back. Gently return the charging handle to its original position while keeping the trigger depressed. Alternatively, follow the uncocking instructions in the user manual.

Still having trouble?

If the problem persists after following these steps, please contact our support team for further assistance. Provide model details and a short description of what you observed so we can help diagnose and resolve the issue quickly.